Houston Street Bistro
is Ranked #1 of 26 Restaurants in King Williams District San Antonio.
Some say, it is acceptable, annoyed.
The Latest Review: ★
Sent on the 18th of April, 2011
I went to Houston Street Bistro last Wednesday night 4/13/11 before a Fiesta event and when we sat down the waitress immediately got rude with us... Long story short, I only tipped her $7 on the receipt b/c of her rude service but she changed it to a $9 tip and committed credit card fraud. When I finally
reached someone on the phone to complain, it was the owner. Not only was he not upset or appalled like you would expect a manager to be, but he made no attempt to apologize or to try to retain my business by buying my meal or future meal or anything, he was only annoyed that their waitress got caught doing it, and he only offered my tip back, which doesn't even cover the cost of going back down there to get it.
It's obvious that this is common practice at this high end restaurant but the owner is only worried about getting caught in the act of committing credit card fraud, not about taking care of the customers or firing the staff who are committing the crimes. I know it was just a $2 change but any other food service manager/owner would have handled that as if it was a serious issue which makes it obvious this is acceptable at this restaurant that has an $18 minimum per person requirement. It definitely starts at the owner's level to treat customers poorly here.